We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.
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*This doesn’t include our 2-5 day processing time.
TRACKING ALL THE WAY
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.
Lucyees will just issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please request return in My Orders or Contact Us directly for assistance with processing your return within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).All the return shipping fees will be covered by us.
How To Return & Refund
1. Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.