Covered Warming Bag Pet Bed

$42.90
SKU: BD00075-1

COVER MATERIAL: Polyester
INNER MATERIAL: Filling sponge, PP COTTON
FILL & FRAME MATERIAL: Polyfill
BED FEATURE: Machine-washable, Hand wash
BED TYPE: Covered
LIFESTAGE: Adult, Kitten, Puppy
SIZE:45*45cm
ASSEMBLY REQUIRED: No
BENIFITS: Foldable, Detachable,and breathable

Shipping & Delivery


SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.


CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.


SHIPPING TIME
Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-15 Business days
Europe10-15 Business days
Australia, New Zealand 7-15 Business days
South America10-15 Business days
Max delivery time – 15 business days.
*This doesn’t include our 2-5 day processing time.


TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.
Returns & Refund
We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.

Worry-Free Returns
Lucyees will just issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please request return in My Orders or Contact Us directly for assistance with processing your return within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).All the return shipping fees will be covered by us.

How To Return & Refund

1. Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.

2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.

Conditions
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* We cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
* We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.

CANCELLATION POLICY
All our items are made-to-order, with this in mind, please refer to our cancellation policy below:

• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please contact our customer service email: Lucyeesservice@outlook.com request cancellation.